Refund Policy
Last modified on 22 February 2020
At-home Test Kits Shipping & Return Policy
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Shipping available within Singapore.
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Due to safety and sanitary reasons, return or refund of test kits is not permitted.
At-home Blood Collection Services Cancellation & Refund Policy
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Cancellation or reschedule has to be made at least 24 hours before the scheduled time.
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All services are non-refundable.
Tele-consultation Cancellation & Refund Policy
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Cancellation or reschedule has to be made at least 24 hours before the scheduled time.
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Please kindly note that we may respectfully turn away customers who are more than 5 minutes late to their tele-consultation appointment.
In-Clinic Women's Screening Services Cancellation & Refund Policy
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Cancellation or reschedule has to be made at least 24 hours before the scheduled time.
Contraceptives and Treatments Shipping & Refund Policy
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Shipping available within Singapore.
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Due to safety and sanitary reasons, return or refund of contraceptives and treatments are not permitted.
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If the doctor has determined that contraception or treatment is not suitable for you, full refund will be granted.
Supplements Shipping & Return Policy
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Shipping available within Singapore.
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Due to sanitary and safety reasons, we do not allow for return or refund of any purchased supplements.