Refund Policy
Last modified on 22 February 2020

At-home Test Kits Shipping & Return Policy

  • Shipping available within Singapore.

  • Due to safety and sanitary reasons, return or refund of test kits is not permitted.

At-home Blood Collection Services Cancellation & Refund Policy

  • Cancellation or reschedule has to be made at least 24 hours before the scheduled time.

  • All services are non-refundable.

Tele-consultation Cancellation & Refund Policy

  • Cancellation or reschedule has to be made at least 24 hours before the scheduled time.

  • Please kindly note that we may respectfully turn away customers who are more than 5 minutes late to their tele-consultation appointment.

In-Clinic Women's Screening Services Cancellation & Refund Policy

  • Cancellation or reschedule has to be made at least 24 hours before the scheduled time.

Contraceptives and Treatments Shipping & Refund Policy

  • Shipping available within Singapore.

  • Due to safety and sanitary reasons, return or refund of contraceptives and treatments are not permitted.

  • If the doctor has determined that contraception or treatment is not suitable for you, full refund will be granted.

Supplements Shipping & Return Policy

  • Shipping available within Singapore.

  • Due to sanitary and safety reasons, we do not allow for return or refund of any purchased supplements.